Microtel Inn and Suites Gassaway

Disappointing
Traveller Type: young couple

Poor
Traveller Type: review category business travellers
  : While clean, the mattress was caved in the middle. Needs replaced.
  : The mattress.

Fair
Traveller Type: family with young children
  : The property was in a great location. However it does need a lot of repairs. While there the first night we were evacuated due to a carbon monoxide leak that apparently the owner knew about but did nothing about it. I am thankful that no one was fatality hurt but not thankful on how the owner handled the situation. The manager and staff got a lot of bad vibes from people and they were not the ones at fault. They were unable to do anything because they could get fired and that alone shows how corporate is for them. I actually think through what the staff and manager went through that they should sue the owner for the bad vibes they got. My dad is a Vietnam veteran whom grew up in that area. He had a stroke two years ago and was unable to make a trip till this time. He is handicap and in a wheelchair and to be evacuated in the middle of the night like that was very inconvenient. We did stay the rest of our reservation after that and the staff did all they could to make it comfortable for him and us. I think the owner owes the people a refund for that entire night stay. Instead he only wanted to do 25 dollars. I believe in all fairness that is unacceptable. I believe he owes the patrons an apology for that night and he needs to spend the money to fix the place.
  : The owner of the building

Poor
Traveller Type: solo traveller
  : Breakfast was minimal.
  : Pillows were lumpy. Mattress was saggy. For some reason, I had a handicapped room with a tv table in bathroom as the only counter space. Hairdryer didnt work rt. Only one outlet for charging cables and it was on a lower wall! Then in the morning there was water all over the desk area in between a microwave and a frig. No drinking glasses. And the WIFI didnt connect.

Very Good
Traveller Type: young couple

Fair
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : Location was good, hotel was clean staff was wonderful
  : Beds were very hard and uncomfortable. Tv service wasn't good at all. Thought they had a pool they didnt

Poor
Traveller Type: solo traveller
  : Close to Sutton
  : Room smelled like man sweat, water was gray coming from bathtub faucet, hairdryer was broken

Poor
Traveller Type: family with young children
  : Bed was comfortabl. Room was clean. Staff was very good while trying to help us with issues during our stay.
  : Upon arrival, no Wi-Fi in our room. For some reason, we were in a handicapped room, and they wouldn't let us change because of a Bookin.com rule.No hot water in the morning. Let it run for 5 minutes and never got above lukewarm. So, no Wi-Fi, and no hot showers...two things you expect from any hotel.