Extended Stay America Suites - Fort Worth - City View

Very Poor
Traveller Type: family with young children
  : Nothing!!! Horrible Place! Nothing like advertised!
  : Looked nothing like picture as advertised! It's was filthy! Old! Raggedy! The floor was leaking water! They did nothing about it! It was non smoking, the whole floor was smoking! Horrible place! Ppl were hanging out at each corner, ppl were smoking weed! Just trashy hotel! If I could give less than 1star I would!

Very Poor
Traveller Type: review category business travellers
  : First of all I paid for the room online with booking.com when I got to the facility the woman informed me that they were overbooked and that she was going to cancel our stay so that we don't show up like a no-show and we're charged anyway. She then gave me this invoice and I called customer service when I got on booking.com and it shows that my transaction and stay had been completed with them when in fact i had not stayed there not for one second. Then I had to go up the road at 1:00 in the morning and find a different hotel and pay a much different price!
  : First of all I paid for the room online with booking.com when I got to the facility the woman informed me that they were overbooked and that she was going to cancel our stay so that we don't show up like a no-show and we're charged anyway. She then gave me this invoice and I called customer service when I got on booking.com and it shows that my transaction and stay had been completed with them when in fact i had not stayed there not for one second. Then I had to go up the road at 1:00 in the morning and find a different hotel and pay a much different price!

Very Poor
Traveller Type: solo traveller

Good
Traveller Type: family with young children
  : Hallway stunk. Carpets definitely need cleaning.

Poor
Traveller Type: family with young children
  : The Hotel needs a lot of work I maintenance, they were kind enough to refund the extra nights we did not stayed as I explained it was not at all what we expected
  : Low maintenance, it should be advertised as breakfasts hotel, we smell people smoking weed. Did not felt safe at all

Very Poor
Traveller Type: group
  : It had cockroaches and spelled like mold
  : It was terrible smelt like mold & cockroaches everywhere

Good
Traveller Type: review category business travellers

Fair
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : The entire floor smells of dog. The TV didn;t work and they said the could'nt do anything.

Poor
Traveller Type: family with young children
  : I was too scared to eat breakfast at this establishment. It was nota clean place. Did not look like the owner took pride in their establishment. I will not stay at this place again or recommend this place. The staff on duty was not attentive.
  : Will not stay here again. My kitchen area was not clean. There was a broken towel rack coming out of the wall in my room. Staff on duty was not available. I waited 15 minutes before she showed up. I was first told I did not have reservations and I needed to go to the other property. The staff said there were no available rooms. She sent me to the other property. I said I did not know where the other property was. I was told it was on the other side of Target. I said I am not from here and do not know where Target it was. She said over there. That was not helpful. I had a difficult time finding the other property. When I did find it, I was told I did not have a reservation. I had a confirmation number. I went back to the first property. I told her there is a reservation for me and I have a confirmation number. The staff on duty looked up my reservation and said oh, here you are. It took me an hour and a half to get my room form the first time I got there.