Homewood Suites Fairfield-Napa Valley Area

Disappointing
Traveller Type: review category business travellers
  : Outdoor patio off dining area looked good but no idea how clean the bbqs are. Overnight security doing rounds and checking parking lot was good and needed. Close to Safeway and CVS and many services in a large shopping area. Quiet hours enforced by front desk. Dishwasher and fridge clean and freezer very large and worked well. Stovetop only no oven.
  : Television is very old and requires a cable box connection. Failed multiple times per day. Told to reset the box. Asked front desk for new cable box none available. Tv also not able to move freely on top of stand so you could never see it the whole thing from the sofa or bed as it was always partially covered by drapes or on an angle.Sketch area and random strangers in parking lot smoking d*#>~s in their car watching everyone.Business centre closed all four days with no compensation or alternative provided which is a problem for business people.Lots of alarms going off in the building with no explanation if real or need to evacuate.Sheets and towels only replaced every 4 days.Told laundry free but all machines require payment.Noise from floor above is quite bad; not so much from rooms on same floor. Front desk staff great.

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: solo traveller

Disappointing
Traveller Type: Business Traveler
  : Outdoor patio off dining area looked good but no idea how clean the bbqs are. Overnight security doing rounds and checking parking lot was good and needed. Close to Safeway and CVS and many services in a large shopping area. Quiet hours enforced by front desk. Dishwasher and fridge clean and freezer very large and worked well. Stovetop only no oven.
  : Television is very old and requires a cable box connection. Failed multiple times per day. Told to reset the box. Asked front desk for new cable box none available. Tv also not able to move freely on top of stand so you could never see it the whole thing from the sofa or bed as it was always partially covered by drapes or on an angle. Sketch area and random strangers in parking lot smoking d*#>~s in their car watching everyone. Business centre closed all four days with no compensation or alternative provided which is a problem for business people. Lots of alarms going off in the building with no explanation if real or need to evacuate. Sheets and towels only replaced every 4 days. Told laundry free but all machines require payment. Noise from floor above is quite bad; not so much from rooms on same floor. Front desk staff great.

Very Poor
Traveller Type: Family with Young Children
  : I was double charged for this day first of all second of all I had my door knocked on numerous times to leave early when I clearly asked for a late check out they also was knocking on our door the night before bothering us
  : Tried to get breakfast 5 minutes after she said no as well it as a horrible experience for a single Kim with three teens

Good
Traveller Type: young couple
  : Room was nice, lighting was poor in the room and the bed was not comfortable and no fan in the bathroom. The room was spacious and nicely appointed. The kitchenette was very nice
  : Walking in there was a horrible, sweet smell...it was all over the lobby and in the elevators. It was horrible and made it hard to breath. The smell will keep me from ever returning. There was a rat trap you had to walk around to get into the back door...perhaps moved or camouflaged would have been an improvement. The parking area needs more lighting.

Very Good
Traveller Type: family with young children
  : Hotel room is nice and spacious enough. Well maintained.
  : Breakfast options limited.

Very Poor
Traveller Type: Family with Young Children
  : Our little one ended up getting g a high fever. So we didn't want to make the trip and be out in the chili weather. Called hotel the lady said they would be ok refunding the hotel fee. Bookings reached out and hotel never replied. We reached out hotel never replied. Called hotel was told GM would call me back. Have not heard from them.

Very Poor
Traveller Type: solo traveller
  : Area was nice
  : When I got to my room didn’t have any towels at all, had to call to front desk to get some. The night was horrible air conditioner was not working, the ceiling fan only had one setting very high. Woke up the next morning with bed bug bites all over. Spoke with the lady at the desk next morning she said she will have a manager contact me nothing yet.

Disappointing
Traveller Type: family with young children
  : Watch out for this place. They sneak fees like $12 for parking at a suburban location (not city). Found this out later and had to dig deep into the policies to even find it.
  : $12 parking fee not disclosed up front at a suburban hotel. Expect this in a major city downtown but not at a suburban facility. Just trying to squeeze you for more dollars without the fee being disclosed up front.