Tru By Hilton Euless DFW West TX

Pleasant
Traveller Type: solo traveller

Fair
Traveller Type: family with young children
  : Close to shopping and dining. Easy on and of Hwy.
  : Cleanliness of the facility. Upon arriving, the lobby had trash speak through it. There was a large crowd in the lobby, which made it impossible for one front desk employee to keep it clean. One employee for checking in made check-in a little difficult as there were multiple people checking at the same time. The dining area was not clean, and there was no fresh water available to guests. Again, there was only one front desk employee. With such a large crowd occupying the facility, there should have been more staff on hand to meet the needs of the guess. The pool was dirty and closed down due to the issues. The elevator was not in good running condition. Appeared to mechanical issues. Staff was attempting to meet the needs of multiple guests. She was friendly and attentive even under pressure. Beds were very uncomfortable, making it hard to sleep. Suggestion is when the facility is at full capacity, maybe having more staff on duty to attend to the needs of the facility as well as guests. .

Good
Traveller Type: young couple
  : I liked the location was away from everything, but close enough to where everything was still close.
  : I don’t like that I had to buy the hotel staff food in order to secure my room. I booked two nights, but different bookings. I called the hotel the night before to make sure I wouldn’t have to check out to go to a new room and was told it would be okay and they would change it up in the system but to go down and check out and basically recheck back in before 11. So I go down and the lady at the front desk was the most rude person I’ve ever met at any hotel. She proceeds to tell me I don’t even have a booking, even though I showed her my confirmation number and everything else, and also told me I’d have to pack all my stuff up and leave and come back up at 3 to check in cause I couldn’t keep the same room. Then she proceeds to tell me what to buy her for lunch so I don’t have to leave my room. Considering I was at a crunch for time I had to get the lady food delivered to the hotel, and was magically able to keep my room. She was rude to not only me but every customer who come in line behind me as well. I also didn’t like the tv, I barely had any channels that actually worked, and the app to connect to my phone would not work at all.

Very Good
Traveller Type: young couple

Pleasant
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : I liked the location was away from everything, but close enough to where everything was still close.
  : I dont like that I had to buy the hotel staff food in order to secure my room. I booked two nights, but different bookings. I called the hotel the night before to make sure I wouldnt have to check out to go to a new room and was told it would be okay and they would change it up in the system but to go down and check out and basically recheck back in before 11. So I go down and the lady at the front desk was the most rude person Ive ever met at any hotel. She proceeds to tell me I dont even have a booking, even though I showed her my confirmation number and everything else, and also told me Id have to pack all my stuff up and leave and come back up at 3 to check in cause I couldnt keep the same room. Then she proceeds to tell me what to buy her for lunch so I dont have to leave my room. Considering I was at a crunch for time I had to get the lady food delivered to the hotel, and was magically able to keep my room. She was rude to not only me but every customer who come in line behind me as well. I also didnt like the tv, I barely had any channels that actually worked, and the app to connect to my phone would not work at all.

Pleasant
Traveller Type: family with young children

Very Poor
Traveller Type: young couple

Very Good
Traveller Type: with friends
  : The breakfast, the facility and convenience to the airport.
  : Nothing