Sonesta Hotel Gwinnett Place Atlanta

Fair
Traveller Type: young couple
  : The hotel itself was great. The rooms were clean. The location served our needs well
  : The gentleman that worked in the breakfast bar was the reason for the negative points on the review. He is extremely short and rude to guests. I was there 4 days and not a single time did anyone come clean our room or bring us new towels

Good
Traveller Type: family with young children
  : Everything except waiting an hour for my Reserved room
  : Had to wait an extra hour because no rooms were available when we got there even after I intentionally waited a little time after check to be sure we would have to wait. Drove an hour to get there and still had to wait. Dissatisfied about that and it's actually not the 1st time. Come on booking!

Very Poor
Traveller Type: young couple

Poor
Traveller Type: group

Very Poor
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : Worst hotel I visited
  : Staff, cleanness, every thing was bad

Poor
Traveller Type: young couple
  : The location of where the hotel is right off the expressway was good. The look of the lobby gave a luxury hotel, yet once I reached the front desk for check-in, I immediately had concerns about the cleanliness of the hotel. How are the phones and computers covered in dust and grim?
  : I have to start with the lack of cleanliness of the rooms.When we entered the room we were initially booked to, omg, the old musty smell was overwhelming. Let's go back. The walk down the hallway to our room was a red flag as the carpet had bleach stains and was dingy... in much need of replacement. Now, back to our initial room. Disgusting! The room hadn't been cleaned, a ball of hair on the bathroom floor, in the shower, and wth was that brown stuff on the baseboard beside the toilet.The bed looked as if the three bears and little red robin hood had just gotten out of it and pulled the sheets up but placing the pillows up neatly. Immediately requested another room. Management switched our rooms after I showed him pictures of the nastiness in the rm and gave us a $45 credit (laughable but accepted) off our stay and a free breakfast card. The new room still had a musty smell, and the carpet made me cringe. Old furniture.Needs a serious rehab/ makeover.I pulled out my Lysol tub n tile, Lysol wipes and Lysol and Feebreeze and got to cleaning. Smh! THE FREE BREAKFAST!! PLATES DIRTY. YUCK TO THE DINING AREA. NEVER AGAIN.

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Location
  : Did not get the room as advertised.. Booked 2 rooms..1 room with double beds had a sink hole in one of the beds... not sure how housekeeping missed that.. Had to change room for the remainder if stay. One room was said to have a pull out couch. It did not. No coffee maker in room... This is the Sonesta!!! Not motel 6... however, that's where I felt I booked... Pool area was underwhelming and in disrepair. Mold in bathroom.. just not a great experience and stay...

Pleasant
Traveller Type: group
  : Clean
  : When I checked in I was given a room with someone else already in it when I walked in