Extended Stay America Suites - Dublin - Hacienda Dr

Pleasant
Traveller Type: solo traveller
  : Good location and staff.
  : Ambience. Interiors.

Poor
Traveller Type: family with young children
  : Honestly not much
  : Rude staff construction going on the whole time right outside my door

Very Poor
Traveller Type: review category business travellers

Very Poor
Traveller Type: Group Traveler
  : Close to my destination
  : Room didnt have hotel amenities. Front reception staff was rude and hung up the phone on me. The hotel claimed they had breakfast on the go only had 1 muffin no coffee when asked about breakfast they advised that was it and didnt stock up was not enough

Fair
Traveller Type: solo traveller
  : Location
  : Breakfast

Very Good
Traveller Type: review category business travellers
  : comfortable -- if I'd stayed longer I would have used the stove/refrig.
  : No warning that there was no shampoo or hairdryer in the room... not great finding out at 6:30 in the morning when the front desk isn't open.

Poor
Traveller Type: family with young children
  : Not much, to be honest
  : They should have seen I had two reservations when I checked in, but only checked me into one room, so I had to go back to the front desk to get the keys to my second room. The staff seemed to have never done customer service before and basically responded as if I was the problem. No apologies or kindness. I generally try to give the benefit of the doubt to workers, and I'm not somebody to make a fuss, but this was pretty bad.My room was incredibly hot when I got into it (85º) and the next morning I found I had a window that was left cracked open and when trying to close it, I saw it was broken and couldn't fully close. The AC unit in both rooms did not work with the wall thermostat, instead you had to open the unit up and manually set your temperature controls. The cold water handle in the bathroom was broken and would just fully come off if you tried to turn it. The shower faucet handle was extremely difficult to turn and seems to have likely corroded on the inside. It also leaked. There was lots of weird spots of dirt (I really hope it was dirt) above the shower which made me think they didn't really clean well in there after the last guest. There were also lots of stains and gunk stuck in the carpet. Lastly, the breakfast advertised is literally a small cabinet of a couple small muffins and granola bars, one thing of coffee, and one thing of hot water with some oatmeal packets. It's deceptive to describe this as a breakfast and more like a snack cabinet.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: review category business travellers