Roberts Riverwalk Urban Resort Hotel

Poor
Traveller Type: Family with Young Children
  : Cool location
  : It was 80 degrees in every part of building even room.

Very Poor
Traveller Type:
  : The location on the river walk is amazing. The fact that you cannot even walk outside directly from the hotel to enjoy it almost ruined it. however , once we walked around the hotel and got to the water we felt a lot better.
  : God bless whoever owns this hotel. I want them to win but they really need to do their homework about hospitality. I understand that they are privately owned but how is that an excuse for a broken front door, poorly kept grounds , untrained staff, and a building that is well overdue for maintenance. All this money flying around since 2020 and they couldnt get any to at least buy a edger to clean up the grass and get the ice machine fixed. staying at this hotel ruined my entire mood.

Pleasant
Traveller Type: Traveling as Couple
  : the location is fantastic, the river walk is gorgeous and its 10 minutes to downtown. the place was clearly understaffed but the staff that was there was super helpful and friendly.
  : the rooms were not super clean. the bedding was decent but the carpet felt grimy and the bathroom needed a deep cleaning. on the last day here we found some ants in our room. the pictures of the waterfront room looked like we could go out on the balcony outside our room but it wasnt accessible and was just a flat roof area.There was a tv but no fridge (if you wanted a fridge it was a $25 fee) and the only microwave was a tiny one down in the lobby. the rules of the hotel were fine, but the way they were written all over the place seemed kind of Karen-like; if that makes any sense - like constant reminders of basic decent human behavior and almost premature chastising that youd never see in any chain hotel. its kind of like those warnings about not sticking a hair dryer in a shower.

Good
Traveller Type: Traveling as Couple
  : Old school but clean
  : Didnt let me refund 24 hrs prior to booking because I had covid, security deposit is taking a long time to clear as well

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : I will never stay there again. I checked out the day I checked in. I didn't want to stay. I didn't feel safe. Hotel definitely needs renovations. Staff was rude. You have wait along time before someone answers the door. Place is so creepy.

Fair
Traveller Type: Traveling as Couple
  : the location
  : no amenities for the price