Hawthorn Suites by Wyndham Cincinnati Northeast/Mason

Very Poor
Traveller Type: Family with Teens

Very Poor
Traveller Type: Family with Young Children
  : Location was quiet.
  : Rude staff, decrepit and broken furniture and fixtures, lack of amenities, weren't given the rooms we reserved, rooms not stocked with basic necessities covered by reservation, rooms not ready by check in time.

Poor
Traveller Type: Family with Young Children
  : Having a full kitchen was what I was looking for. The bathroom was clean.
  : We had planned on using the pool but it looked gross so we had to pass. I had to sweep off my sheet before sleeping. I was too tired to get clean sheets. The mattress on the sofa bed looked like it needed burned. The first time the TV didn't work, I had to hunt down the front desk manager and found her sitting out front with friends smoking. Then next day, when the TV wasn't working again, the room phone didn't work so I called the number on the site with my cell phone to request help. I went through the "press 1 to reach" routine twice and no one answered. I wasn't feeling well so, to have to go downstairs to find said manager out front smoking AGAIN was frustrating. A cleaning cart was left in the hall the entire weekend, towels were on the hallway floor, housecleaning never showed up so our trash was overflowing. The elevator floor needed a good mopping. There was mildew in the bottom of the ice machine, something that looked like vomit on the floor and wall of the main entrance hall, and the kitchen drawers, cabinets and wall were filthy. The so-called security lock that you are supposed to use your key card for to get in the building wasn't working as the door opened every time without us using the key pad so it is NOT safe. The staff was very unprofessional. The site gives the impression there is a great assortment of concessions available for purchase in the lobby. The shelves were pretty much empty. The lobby was cluttered and when we checked in on a Friday, a McDonald's cup was sitting in the lobby. It was still there when we checked out on Monday. The only recommendation I can offer is to not ever stay here. It could be a great hotel. Just clean it and train the staff.

Poor
Traveller Type: Traveling as Couple
  : It was cheap and in a good area. Shower had decent water pressure.
  : Smelled bad, broken counter, broken fixture, no towels, had to ask for them, not enough toilet paper had to ask for some, inside was run down. Had an odor to it. The room was small and awkward and no blanket, just two thin sheets.

Good
Traveller Type: Family with Young Children

Fair
Traveller Type: Traveling as Couple
  : Door jams are broken, closet door fell off, smelled like weed all night people smoking inside

Poor
Traveller Type: Family with Young Children
  : Nothing
  : Dirty, toilet paper dispenser was missing, thermostat was hanging by wires out of wall, etc..

Disappointing
Traveller Type: Solo Traveler
  : Away from the interstate. Near shopping area.
  : The entrance door did not open or close properly. The room was not clean.

Pleasant
Traveller Type: Family with Young Children
  : Quick drive to our destination (KI)
  : Filthy, dishwasher had moldy dishes, cigarette butts all around property, bullet lodged in our wall?? Always smelled like pot. Had no towels on arrival. Dirty all around.

Disappointing
Traveller Type: Traveling as Couple
  : kitchen
  : checked in at 4:30, there were no towels, only one blanket on one of the beds, television was not working at all. Went to the office for towels, they only gave us two total. Called for tv maintenance, the guy came and said he would be back. Never showed up at all. Noticed only one blanket, didnt bother to go back down. The walls are paper thin. We heard everything going on in the rooms on either side of us. The carpet on the stairs were ripped and very easily can be tripped over Dangerous