Renaissance Chicago O'Hare Suites Hotel

Poor
Traveller Type: family with young children
  : Location
  : Bar closed early, small room, no water in the room

Fair
Traveller Type: young couple
  : .
  : Was not told about paying for parking or internet. Staff was rude and didn't explain anything.

Poor
Traveller Type: group
  : The location, airport chauffeur, and Starbucks staff were the only highlights of this hotel stay. Check-in was supposed to go smoothly, but it did not. I informed the concierge that I had prepaid for my stay on booking.com and provided the PIN and payment confirmation details.The staff member immediately cut me off, insisting that I was incorrect and needed to pay for lodging to stay at their hotel. It was late, I was traveling with my elderly mother (who needed to take her medication), and we had dinner reservations. I had no choice but to pay the hotel.I contacted booking.com, and they apologized, assured me the hotel staff was misinformed, and offered to contact the hotel. The manager apologized, stated it was a “mistake,” and advised that the double charges would be reversed. However, both charges are still on my card! I am absolutely disgusted and will be contacting Marriott, as I am a Bonvoy member.
  : Check-in was supposed to go smoothly, but it did not. I informed the concierge that I had prepaid for my stay on booking.com and provided the PIN and payment confirmation details.The staff member immediately cut me off, insisting that I was incorrect and needed to pay for lodging to stay at their hotel. It was late, I was traveling with my elderly mother (who needed to take her medication), and we had dinner reservations. I had no choice but to pay the hotel.I contacted booking.com, and they apologized, assured me the hotel staff was misinformed, and offered to contact the hotel. The manager apologized, stated it was a “mistake,” and advised that the double charges would be reversed. However, both charges are still on my card! I am absolutely disgusted and will be contacting Marriott, as I am a Bonvoy member.The hotel room itself reminded me of a Holiday inn, yet worse. Cleanliness needs to be a priority here!Hallways had smells, carpet had stains throughout the entire hotel and the room itself was not completely clean. Dust around windows, chair / couch had crumbs and fresh stains!!!

Wonderful
Traveller Type: family with young children
  : Clean

Wonderful
Traveller Type: with friends
  : Spacious and clean with nice amenities

Poor
Traveller Type: family with young children
  : I was there for 4 days the first day, didn't have toilet paper, plus I did ask for a extra blanket, and never get it,second day did ask for house keeping, nobody show ,I did ask for towels, nobody bring them, I hade to go get them Sunday morning before I get out, I did ask for house keeping again and no one did anything, so it was a bad experience

Disappointing
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : - Spacious room and bathroom- Close to airport- Great water pressure in shower- Well-functioning air-conditioning- Starbucks on site was great!- We ordered omelettes from the hotel restaurant for breakfast and they were delicious
  : - Some more tea and coffee-making facilities in the room would have been nice (e.g., fresh milk, kettle, tea-bags)- The room and bathroom seemed a little old/worn-down in places, and the shower leaked

Fair
Traveller Type: family with young children
  : The breakfast was good
  : We asked for a late check out and was told ok. They never put us in for a late check out so we were locked out of our rooms. We couldn’t use the elevator so we had to take the stairs

Wonderful
Traveller Type: young couple