Holiday Inn Express & Suites Carlisle an IHG Hotel

Good
Traveller Type: Family with Young Children

Poor
Traveller Type: young couple
  : Nothing. Was filthy.
  : Place was filthy. Staff not friendly.

Very Poor
Traveller Type: family with young children
  : Nice staff
  : Chipped walls, hard water deposits on facets, bathroom counter, stained carpet, uncomfortable mattress. Stinky cigar smoke coming in through fan /air conditioner. Had to change rooms, stunk up our whole room

Fair
Traveller Type: young couple
  : Breakfast was good. I was limited because I need Gluten Free food. There were no gluten free labeled foods. The bed was comfortable.
  : The appearance is run down. There was pealing paint on the bathroom door. The clock in the room wasn’t working. The carpeting is obviously real old. The paint on the walls in the halls are dark, should be brighter colors. No usb charging ports. Tv should be able to turn so it is visible from a chair and two chairs should be in the room.

Poor
Traveller Type: young couple
  : n/a
  : extremely dirty, scuffed walls, dirty dusty tables in room, not vacuumed.

Disappointing
Traveller Type: family with young children
  : I liked that there were no bugs.
  : Please read the reviews first!! This hotel was very filthy. The lobby appeared to be clean when we arrived, however once we stepped in the elevator, it was extremely dirty and sticky. The hallway carpet was very dirty and stained, and the lighting down the hallway was so dim. This hotel needs many updates and a deep clean everywhere. The key we were given to the room deactivated every time we left the room. We had to go down to the front desk, multiple times to have the key reactivated to the room, as well as needing to be let in the room by the staff that was cleaning other rooms. The room itself was very dark did not have enough lighting and felt dingy. There were stains everywhere in the room, including the comforter, the shower curtain and floor. The tables had stains from drinks. They were sticky. The refrigerators were old and dirty. The shower was stained and wouldn’t drain properly with stains and the sink was dirty with a brown ring around the drain. I am so shocked that this hotel can carry the name Holiday Inn with the condition that it is run in. I would recommend staying anywhere else but here if you want to stay in a decent hotel. The 4 stars are because we didn’t see any bugs.

Poor
Traveller Type: young couple
  : The property was comfortable

Disappointing
Traveller Type: solo traveller
  : Staff member were friendly. Easy to change rooms, helped me try to sort out key problem, but were unable to help.
  : First room was too loud. Second room required two trips downstairs to get key to open the door.

Poor
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : While the staff was very nice and tried hard the hotel was absolutely terrible
  : Very dirty hotel, linens filthy, floors made our feet black, AC not working properly, tub stopper feature broken, power went out, luggage cart broke while using it. Overall the hotel was poorly cared for.