Residence Inn San Jose Campbell

Fair
Traveller Type: group

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type: family with young children

Good
Traveller Type: group
  : Breakfast was pretty good! The kitchen inside of the unit was spacious and had lots of things for me to use during the stay
  : Room service was either non-existent or very hard to find as I could not find any information about how to order anything to the room. The room had a very strange odor that I could not identify the source, and there was mold in the bathroom ceiling that was painted over.

Fair
Traveller Type: young couple
  : I like the view
  : The window was brown, the front door was hard to open and jammed and also the sofa bed I had a problem folding it in the couch!

Very Poor
Traveller Type: solo traveller
  : I had back surgery right before my 30 day stay with this facility. They show zero empathy with my injury every time I had to come to the office the staff sat and watched my struggle to open both doors> I booked and rebooked on booking.com and they refused to honor my reservation with you and charged me their rate each week and when I refused to pay their rate during the 3rd week they turned around and illegally charged my mother card (no clue how they had it on file when she used it once to just buy me something from their little store) So because I kept bringing to their attention about the rate and then my mother brought to their attention about the payments. They were treating me very coldly. The final straw was when I found a HUGE cockroach in their bathroom. So I tell them this very discretely and the next thing I knew I am being told I have 2 hoors to vacate the property. That was unreasonable since I just had back surgery. I ubered up to try and get a uhual and when I finally was able to get ahold of a friend and get a uhual It had been 2.5 hrs and when I returned back to the property They had locked me out of the facility.
  : Justin the manager and Lisa the asst manager Ive never met 2 more rude and unempathetic people in my life

Very Poor
Traveller Type: solo traveller
  : Horrible customer service.
  : Horrible

Good
Traveller Type: Group Traveler
  : Studio suite is handy for meals in
  : Door knobs and locks are janky (doors are harder to open than close, so it is safe!), suites are chilly in fall/winter months, breakfast hours are limited

Very Poor
Traveller Type: review category business travellers
  : Though the staff was friendly, the facilities were grimy. Our room smelled like someone had been smoking in it for years (Even though it's supposed to be a non-smoking facility), had no soap, no towels and was disgusting.
  : Though the staff was friendly, the facilities were grimy. Our room smelled like someone had been smoking in it for years (Even though it's supposed to be a non-smoking facility), had no soap, no towels and was disgusting.

Fair
Traveller Type: family with young children
  : Location
  : All 2 bed options are on the 2nd floor. There is no elevator