Knights Inn Burlington NC

Poor
Traveller Type: Traveling as Couple
  : No breakfast. Bed was okay. sink stopped up. toilet. running water all night.

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : The room was not clean. Burn holes in the sheets, room smelled like smoke, bugs , there was a broken CRACKPIPE on my floor. They couldnt give me another room and refused to refund me. I was there less then an hour and found a different hotel to go to.

Very Poor
Traveller Type: Traveling as Couple
  : The only thing I like was the location and the lady at the desk when I checked out she was sweet and kind the first time I went made me want to go back even if it looked dangerous to be there.
  : I didnt like the fact when I showed up to check in I waited at the window for five minutes. Plus I called and this lady picked up I told her I was there to check in and she said very rudely Im in the bathroom and hung up on me. So I went back to the car to wait. About 3 minutes later I see moving around in the office so I go back inside and wait at the window. She was sitting at the desk looking at me. After 2 minutes she gets up and comes to the window didnt say a word just stared at me. I then said my name and I had a reservation. She turned to the computer looks up my name and then goes to the desk grab a piece of paper looks at it and types something in the computer then turns to me and said your card was declined o told her because its locked and Im paying in cash. She smacks her teeth and exhaled hard then goes back to doing something in the computer. I then slide my money and Id through the slot and waited she then says it will be $61.46 she grabs my money. Handed me some to sign and gave me my key. I asked do you mind if you walk with me to check the room out before I get it she said we dont do that here. So Im in the room for about 3 hours then get a phone saying I need to come and pay for the room before check out time. I was confused because I had already paid I said maam I already paid in cash and she said that my employee said that you refused to pay the $20 deposit for the non smoking room. She said you said you wasnt paying that and walked off. I got upset packed up my stuff and went to the office. I talk to the manager I think and she said the same thing she said to me on the phone so I stopped her from further lying on me . I said I dont like being lied on and your employee lied and said that I refused to pay a $20 fee she never told me about and I will not be back here. Im ready to check out she was like no no Im so sorry I shouldve checked the video before I even called you.

Very Poor
Traveller Type: Traveling as Couple
  : The second shift front desk was really pleasant.
  : The door didn't lock. The bathroom door was broken. There was writing on wall and the receptacles wouldn't hold the plug inside it we left a day early and they refused to refund that day..

Pleasant
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Traveling as Couple
  : Nothing at all. Front desk lady's told me no extra pillows for the 2 adults who thought we were getting a king bed and got a full. And also was told they weren't going to deal with me. House keeping lady was nice
  : Room was dirty. Tv would only play 5 channels none of the hdmi ports worked. Reserved a king bed for 2 adults was given a full wasn't informed till I got in the room. Only had 2 pillows, told they WOULD NOT give me another. Couldn't get a plug for the tub