Elyton Hotel Autograph Collection

Very Poor
Traveller Type: young couple
  : Customer service
  : I prepaid for my room on October 20, 2023. When I arrived at the Hotel on November 10, 2023, I was asked to swipe my card again for a 50 dollars deposit fee. I did! When I checked out on November 11, 2023 I realized I was double charged for the Hotel room. You all took 276.77 on Oct.20, 2023, 226.78 and 50 00 on Nov. 11 2023.

Very Good
Traveller Type: family with young children
  : Loved the room vibe, comfy bed
  : Smell in the sink was odd and the coffee pot didn't work properly

Disappointing
Traveller Type: group
  : The room was comfortable and the valet was great!
  : The restaurant was poorly staffed. It took 20 minutes to make a mint julip because they had to get the manager to unlock a cabinet for the bourbon. The TV in the bedroom didn't work. The front desk staff was very unpleasant.

Very Good
Traveller Type: young couple

Good
Traveller Type: young couple
  : The room we were in, King size, was not that big. For the price we definitely expected a bigger room but it was clean and modern.

Poor
Traveller Type: family with young children
  : The character
  : The open concept rooms. The constant noise of street racing throughout the night.

Pleasant
Traveller Type: young couple
  : Clean, easy check in, polite staff
  : Being woken x 2 in the middle of the night by the valet service, after they misplaced our car keys. Total disorganized and unapologetic

Very Good
Traveller Type: family with young children
  : no one likes the clear doors for the bathroom/toilet room

Poor
Traveller Type: young couple
  : I liked checking out & leaving the property. Also the front desk area smelled nice.
  : We were in town for one night & picked this hotel because of reviews & the rooftop bar. When we checked in the front desk employee told us about the 2 restaurants & that we could go to rooftop bar at 4pm when it opened. We got ready & planned to hit the rooftop at 4pm before our event we were in town for. We got to the top floor & when the elevator door opened we were met by bar tender that said sorry the rooftop is closed tonight. We laughed & started to walk out of elevator, but he didn’t move & we quickly realized he was joking. We went back to the front desk where a different employee was working & I asked why we were denied access & she said the rooftop was closed for a private event. I explained to her we chose this hotel specifically for the rooftop & were told at check-in that wale could go enjoy it at 4pm when it opened. This hotel employee could have cared less & just brushed me off. This is my first bad review I’ve left for any hotel in my life. The hotel itself seems outdated & needs some easy upgrades/repairs. We’ve stayed in far nicer places for less money than the Elyton cost per night. Marriot owned 4 star hotels seem to lack proper updates to maintain the 4 star hotel expectations. We ended up walking 15mins to the Redmont Hotel for their rooftop bar. Avoid Elyton, unless you have low standards.

Wonderful
Traveller Type: solo traveller
  : Only area for improvement is help getting taxis or car services for guests. Out of town visitors will be surprised to be 100% reliant on Lyft or Uber.