SpringHill Suites Ashburn Dulles North

Very Good
Traveller Type: solo traveller
  : Na
  : Rooms need microwaves.

Very Good
Traveller Type: family with young children

Good
Traveller Type: review category business travellers

Good
Traveller Type: Family with Teens
  : Room was roomy and clean. Great location.
  : The pool was out of order which was not listed on the website. The ice machine on our floor was out of order. The room didnt have enough lighting, was dark and hard to see to apply makeup.Breakfast was disappointing, coffee was also out.

Fair
Traveller Type: review category business travellers

Very Good
Traveller Type: Family with Young Children
  : The cleanliness, the gym
  : The front desk staff could have been a little more accommodating when I asked for help every time they asked me to wait until someone else came so they could help. The business center computer was broken and I needed important papers to print.

Good
Traveller Type: young couple
  : The room was spacious and clean. I've stayed here before and have always enjoyed the stay! The included breakfast in the morning was also a nice touch.
  : When I checked in for the first night, the manager checked us in and told me I needed to pay for the stay. I informed him that I had already paid via Booking.com. He then switched saying they needed a card on file for incidentals, which I understood, but I used a different card than what the room was booked with. He told me my card was declined... so I used the card I originally booked with, and the payment went through. I looked at my statement the next day and saw that it was more than the $100 incidental charge - it was the charge for the full stay. I went back to the front desk and talked to someone else that said they would refund me the amount. I checked my bank statement a few days later and the full charge had been processed. Called Marriott support to assist in this situation and Marie, who helped me, reached out to the hotel to correct this situation. Marie was a delight to work with, but she let me know that the hotel should be refunding me that amount; but also received some push back since the "manager wouldn't make mistakes" in charging me. Hopefully, the hotel will refund me (not seen it come through yet) and all will be resolved. The beginning of my stay was a bit soured by this first interaction as it wasn't as welcoming as I was hoping.

Wonderful
Traveller Type: group
  : The room was very quiet, and the size was great. the location is also nice, and close to the center.the staff was quite helpful with most of our requests.
  : The breakfast variety could have been better. Moreover, the staff didn't accommodate our request for late checkout but as mentioned before, were kind to accommodate several others.

Very Good
Traveller Type: Family with Young Children
  : The cleanliness
  : The pool was closed even though the website said its open and the guess computer didnt work nor the printer.

Very Good
Traveller Type: solo traveller