Kasa Arlington Near UTA

Very Good
Traveller Type:
  : The trash from the previous guests was not taken out.

Wonderful
Traveller Type: Solo Traveler

Poor
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Solo Traveler
  : Clean and tidy . Good heat and air conditioning really necessary. Location is good near UTA and downtown. Good transportation.
  : Noisy on the hallway. Elevator didn't work almost entire stay and it was foruth floor. Pool was not working for at least 5 days. The common places where not as clean as the room

Disappointing
Traveller Type: Family with Young Children
  : I loved the location. The apartment was nice and well appointed. I was happy with the security measures and accommodating service from on-location staff.
  : There was a lack of cleanliness inside the apartment as well as throughout the building. The dishwasher has food particles in it. Surfaces hadnt been cleaned in months. The area rug had not been vacuumed. I collected/killed 3 roaches inside the apartment during my stay. The garbage at the garbage shoots overflowed. The hallways were very dirty and had clearly not been cleaned by anyone for months or years. I wanted to use the pool but the pool furniture was very dirty. Every chair. So I wasnt able to enjoy one of the main amenities for which I chose the property. Clearly, I was very disappointed. And I am hoping that I am not taking roaches back with me to my home.

Poor
Traveller Type:
  : Roaches in home

Pleasant
Traveller Type: Family with Young Children
  : location
  : beds where not to comfortable

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : Nothing!
  : EXTREMELY UNSATISFIED!!!There was trash in the hallways. The doors did not lock from the outside appropriately so the building was not secure, and the apartment that we secured was infested with roaches. I have pictures and videos of all of these things of which I have provided to Kasa and theyre only resolution would be to move me to another room with a discount or refund me half of what I pay. Neither of these options are acceptable. We were in the unit for a very short period of time before having to pack up all of our belongings and move to another hotel and pay to stay there in order to be in a safe healthy environment. I requested a full refund as we were not able to stay there due to the unsanitary and unsafe, conditions. Moving to another unit would not have been sufficient as this is clearly an infestation problem for the building, and not a single apartment. I say this because this apartment is rented on a continuous basis someone does not live here daily. There is no food thats being left in this apartment. Theres nothing in the pantry or the refrigerator. The trash is emptied every day and hopefully the unit is cleaned properly after every instance. So there are no attracting situations for the roaches to just be in this apartment. Kasa stated that they could give me a refund with the approval from booking, and booking stated that they could not approve that that it would have to come from Kasa so essentially, Kasa is blaming booking and booking is blaming Kasa! I was told that this was because of the policy" that I booked under which is completely unacceptable to me. I would have no problem, accepting the fact that I could not get a full refund had the reason we could not stay been my fault, but it was not. The cleanliness and safety of the environment that I rented is the responsibility of Kasa therefore I should not be held to any policy or any other requirements.