Sonesta ES Suites Ann Arbor

Poor
Traveller Type: Business Traveler
  : it was simply awful!
  : it was awful!

Very Good
Traveller Type:

Pleasant
Traveller Type: Family with Young Children
  : Convenient to the location. Bed was comfortable
  : Front staff was kind and personable, housekeeping left much to be desired. Had to go to the front desk on three different occasions. Sheets for the pull out sofa were dirty and rolled up in a ball in the cupboard, no shower gel, no remote for the TV, fireplace in room was filled with previous stays dirty ashes. At the end of a 5 Hour drive and a long day, these little things make a difference. Would not stay here again.

Very Good
Traveller Type: Solo Traveler
  : much more comfortable than a normal hotel room. Very comfortable bed. Separate bed and living area. main floor.
  : bathroom could use an update.

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Family with Young Children
  : The room was nice and comfortable
  : The front desk lady was rude when we checked out. We waited to check out and no one showed up. I called to advise and after 4 attempts the clerk that answered told me there is always someone at the front desk and I didn't need to return keys or call. The dog areas weren't clean either.

Pleasant
Traveller Type: Family with Young Children
  : room itself was a nice setup 2 bedroom loft, full kitchen dishwasher, fridge, but starting to show its age, door difficult to open, locked heater was open (dangerous for little kids) nothing to prevent a kid from jumping from second floor loft
  : breakfast served until 9 every morning we arrived before 9 to find not enough, breakfast remaining, consisting of water and, packaged cereal, burnt eggs, dried potatoes cubes, and bacon. covid prevents breakfast from being served is being used as an excuse not to provide actual breakfast. no fruit, no juice, no tea, same thing each day.

Disappointing
Traveller Type: Family with Young Children
  : Location was great and close to all other hotels. Easy in and out of facilities.
  : Property was outdated but mostly unclean. We had to switch first room assigned because closet full length mirror was broken and we were traveling with a small child. Cobwebs were visibly present in all corners, we couldnt air out the funky smell in the common living room area because one of the screens was broken and we had several flies come in. Carpet needed a vacuum, which you can request, but it shouldve been clean at the onset.

Wonderful
Traveller Type: Family with Young Children
  : very convenient location
  : upper level bedroom isnt safe for kids kids may easily jump off the bed down to lower level

Pleasant
Traveller Type: Family with Young Children