Tru By Hilton Albany Airport NY

Very Poor
Traveller Type: family with young children
  : I love the tru usually I have nothing bad to say
  : Our air conditioner made so much noise that we couldn't sleep and the hotel claims they're sold out so we can't change rooms

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : We were here unexpectedly after our plane got diverted to Albany airport, and we were able to book a room very last minute. The shuttle arrived at the airport quickly and the driver was very friendly. The breakfast was excellent, with many options.
  : The check-in process was extremely slow. We arrived after midnight with others from our flight all exhausted from a day of travel delays and frustrated about not being able to get home for another day, so that definitely contributed to the sentiment. It might be helpful if they looked into some kind of self-check in kiosks like many other airport hotels have stared doing!

Very Good
Traveller Type: solo traveller
  : The staff were friendly, place was clean and affordable
  : I was disappointed at the breakfast. There was no milk left, and minimal eggs left

Very Good
Traveller Type: young couple

Pleasant
Traveller Type: review category business travellers
  : Location and coffee/tea availability. Also, employee/manager Amanda was absolutely wonderful for letting me check in early, and for being a genuinely kind person
  : Dirty room, clump of prior occupants hair in shower, orange mildew/mold in/outside of shower, communal style soap/lotion that were dirty. Also, thin walls; had to listen to a demolition or party in the room above me from 10pm-2am on my last night. I did not complain to staff, as I was out of the hotel during the day for work and tired both nights.

Wonderful
Traveller Type: family with young children
  : Clean, comfortable beds, good breakfast
  : Tv speaker was broken. Could barely hear tv. Shower and bathroom toiletries needed refilling.

Good
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children
  : Great
  : Room only had a shower, and no microwave.

Very Good
Traveller Type: group
  : Location was perfect for us.
  : Loud neighbors late at night.