Satellite Inn

Wonderful
Traveller Type: family with young children
  : We booked a family room with 3 queen beds and a sofa. This was perfect for our family of 6 +large dog. We fit comfortably in the room and didn't feel we were constantly on top of each other. The staff was very helpful, and mentioned at check in that if we needed more towels or anything else to let them know and they would bring them up, we found we did not quite have enough towels for the 6 of us and we had towels within 10 minutes.
  : We got in late, after doing sunset photos at White Sands, and the air conditioner hadn't been turned on so the room was pretty hot and it took a while to cool down. We decided the next time we stay there we will just make sure to check in earlier before heading to White Sands.

Poor
Traveller Type: solo traveller
  : I had an issue with the internet, and it was ultimately my computer's fault, not the hotel's fault. However, the hotel had two wifis, one by the lobby that my computer connected to, and one in my room that my computer did not connect to. I asked if it was possible to change rooms to be closer to the wifi that worked. The woman owner was already annoyed because I'd asked for help more than once. She told me no, that they were larger rooms, and it was my computer's fault, not her internets fault. When I tried to explain that I booked the room for the internet, and one of the internets was working and the other wasn't, she got incredibly hostile towards me, borderline yelled at me, scolded me for blaming her internet, and adamantly repeated that she would not give me another room.
  : It was bad enough to the point that I calmly told her she didn't have to get hostile with me and that I never pushed needing a new room, that I understand where she was coming from with that, I was just trying to find a solution for the internet. She said her son or husband would help me. Ultimately, I figured it out myself. I had to reset my network settings on my computer, and it worked, but to her son's credit, he did come to my room to help. He also checked me in and was incredibly courteous, patient, and nice.The issue here isn't my computer, though. It's how this woman was so quick to talk down to me. I wouldn't even talk to my friends the way she spoke to me, no less my customers--unless my customers were being rude, disruptive, or yelling, which I wasn't. I was just asking for help. I can't imagine how she would have reacted had I even slightly raised my voice or gotten a fraction as defensive as she did towards me. Ma'am, you seriously need to work on your customer service. You own a hotel. And after reading the reviews (which I should have done before I booked), it's clear I'm not the only one who feels this way. Your establishment doesn't make your guests feel comfortable. In fact, I've never had such a negative experience at a hotel. It was unnecessary and uncalled for. I didn't feel like a guest. I felt like a burden. Also, the bathroom towel was child-sized and the fridge smelled. On a positive note, your son was great, though. Very gracious, kind, and willing to help me, even when I was annoying with my questions. He exercised top-notch customer service. You could take a page out of his book. Good luck to you.

Poor
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: young couple
  : even though a/c unit was cold, it was extremely noisy !
  : bathroom was a mess. yellow ring in toilet. tub was dirty, flaking paint or finish. towels thin, very few towels. lavatory counter separated from wall. used counter, that was taken from another hotel (?) . floors dirty.very noisy area of town with trains running past. what seemed to be motor cyclists racing down street throughout the night. hotel used sinks, repair old boards, room furnishings visible in parking area. Old shed. etc. Old very noisy window a/c unit.very uncomfortable bed. difficult to get any rest in this environment.

Fair
Traveller Type: solo traveller

Very Poor
Traveller Type: young couple
  : Nothing.
  : Absolutely disgusting. Bugs in the bed and all over the floor. Stains on the sheets and it the toilet and tub. Could not even stay the second night. The staff was very rude about check out and made the horrible stay even worse.

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: young couple
  : it’s just dirty.
  : it was quiet

Very Poor
Traveller Type: Family with Young Children
  : This was a low budget hotel but cost me the same as a night at a nicer one. Meanwhile they acted like six people was too many in a room with three double beds and a couch. They also knocked twice before checkout and asked if we'd heard dogs. Slummy.
  : I couldn't believe how snoopy and rude they were. We just wanted a quiet place to sleep and they didn't manage that.